Terms & Conditions
Online Order Policies
customers have been using our website to place orders and make payment online for our products for more than years now. Here are some policies you should know before you place your online order here.
- Currency: All products on our website have price in Canadian
dollars. For our US customers, majority of our products now also have
prices in US dollars. Now our US customers can pay their online
purchases in US currency.
- Shipping rates: For simplicity, we have implemented a flat
shipping rate system based on our past experience. A flat shipping rate
is automatically added for each item and totaled on a separate line. All
shipping flat rates are mainly for Canadian customers, as well as US
customers in the 48 continental states. US customers in Hawaii, Alaska
and Puerto Rico must contact us for shipping cost prior to making online
order here. For US customers, the flat shipping rate does not cover
any applicable US customs brokerage fee, duty and tax (applicable ONLY
when your total item cost is over $200 dollars).
- Combined shipping discount: we have offered combined shipping
discount for quantity above 1 for the same item. However, our system
cannot automatically provide combined shipping rates for multiple
products. Please contact us to get the combined shipping rate quote over
the phone or via email. Then you can make payment over the phone with
your credit card or via PayPal.
- Sales Tax: For all Canadian customers, all orders except shipping fees are subject to tax. The tax amount is added to the transaction only after
your address is known. No sales tax for US customers.
- Payment methods: all our online payments are processed by
PayPal. You can pay directly with your PayPal account or credit card. We
accept all major credit cards Visa, MasterCard and American Express. For other payment methods, such as email transfer, bank wire transfer, please contact us for more info.
- Shipment processing: All items are normally shipped within
two business days. Occasionally some items are out of stock and our
website are not updated yet, we will notify you with two options: place
it on back order or refund you in full. If a payment is not cleared or
placed under investigation, items will be hold until the payment is
cleared or a resolution is reached.
- Shipping address: All items are shipped to the confirmed
PayPal address ONLY! Shipping to alternate address MUST be pre-approved
by us. You must contact us to obtain approval before you make the
- Warranty and Return Policies: All purchases made here on our website are subject to our standard warranty and return policies. Please refer to our Warranty page for details.
- International Shipping: We do not ship to anywhere outside Canada and US due to high cost of shipping. Sorry, no inquiry about international shipping. We have wasted so much time to get shipping quotes and never get the sales.