Terms & Conditions

Online Order Policies

customers have been using our website to place orders and make payment online for our products for more than years now. Here are some policies you should know before you place your online order here.

  • Currency: All products on our website have price in Canadian dollars. For our US customers, majority of our products now also have prices in US dollars. Now our US customers can pay their online purchases in US currency.

  • Shipping rates: For simplicity, we have implemented a flat shipping rate system based on our past experience. A flat shipping rate is automatically added for each item and totaled on a separate line. All shipping flat rates are mainly for Canadian customers, as well as US customers in the 48 continental states. US customers in Hawaii, Alaska and Puerto Rico must contact us for shipping cost prior to making online order here. For US customers, the flat shipping rate does not cover any applicable US customs brokerage fee, duty and tax (applicable ONLY when your total item cost is over $200 dollars).

  • Combined shipping discount: we have offered combined shipping discount for quantity above 1 for the same item. However, our system cannot automatically provide combined shipping rates for multiple products. Please contact us to get the combined shipping rate quote over the phone or via email. Then you can make payment over the phone with your credit card or via PayPal.

  • Sales Tax: For all Canadian customers, all orders except shipping fees are subject to tax. The tax amount is added to the transaction only after your address is known. No sales tax for US customers.

  • Payment methods: all our online payments are processed by PayPal. You can pay directly with your PayPal account or credit card. We accept all major credit cards Visa, MasterCard and American Express. For other payment methods, such as email transfer, bank wire transfer, please contact us for more info.

  • Shipment processing: All items are normally shipped within two business days. Occasionally some items are out of stock and our website are not updated yet, we will notify you with two options: place it on back order or refund you in full. If a payment is not cleared or placed under investigation, items will be hold until the payment is cleared or a resolution is reached.

  • Shipping address: All items are shipped to the confirmed PayPal address ONLY! Shipping to alternate address MUST be pre-approved by us. You must contact us to obtain approval before you make the payment.

  • Warranty and Return Policies: All purchases made here on our website are subject to our standard warranty and return policies. Please refer to our Warranty page for details.

  • International Shipping: We do not ship to anywhere outside Canada and US due to high cost of shipping. Sorry, no inquiry about international shipping. We have wasted so much time to get shipping quotes and never get the sales.