Warranty & Return policies
We (MiddleGraphics) stand behind our products. Here are our standard warranty policies for all equipment we sell except those (e.g. card printers) covered by factory warranty.
Some products may have specific terms and conditions, which should be treated as additional terms and conditions to our standard policies. If any of those additional terms and conditions are contradictory to the standard terms and conditions, those specified for a particular product will take precedence over the standard terms and conditions defined here.
---- We guarantee all new equipment all we sell will be free from defects in material and workmanship, and one (1) year limited warranty from the date of purchase by customer. Consumable items don’t include in this warranty, such as rubber pad,fuses, cutting strips,blades, Teflon sheets, temperature resistant tape etc.
---- We guarantee ninety (90) days limited warranty on parts for our own equipment . Any parts of equipment has to be installed and operated the correct manner and not subjected to misuse.
---- Within period of warranty, if any part of machine in material or workmanship in our opinion, it will be fixed at free of charge. For out of warranty equipment, reasonable charges will be applied on services and parts.
---- This warranty apply only to the original purchase of equipment also include all parts related to it which sold directly by MiddleGraphics, but all those service do not include any shipping charges and incidental or consequential costs.
---- All our warranty services is in our Toronto location. All service must be authorized before shipping the equipment or parts to our facility. Buyer takes responsibility for all costs of shipping in both ways, including related customs fee,duty and tax.
For all circumstances,
---- All returns must be authorized by us ( MiddleGraphics) before proceeding.
---- All returns specified period of time is two (2) weeks unless stated otherwise.
---- A 15% restocking fee will be applied unless stated otherwise.
---- Unauthorized returns will be discarded and will not be accepted.
Under all circumstances, MiddldGraphics shall not be liable for any injury, loss or damage, direct, indirect or consequential, arising out of the use or inability to use the product purchased from us. The sole and exclusive liability to MiddleGraphics regardless of the form of action, shall not exceed the purchase price of the said product purchased from us.
MiddleGraphics reserves the right to make amendments to these standard policies without advance notices to its customers. Any amendments will take effect immediately from the date they are published on our website. However, these changes shall have no effect on warranty of products purchased prior to these published amendments.
MiddleGraphics and its manufacturing partners reserve the rights to make changes to the specifications of a particular product and related product documentations, whenever it is deemed necessary, without notifying its customers.