Online Order Policies

Customers have been successfully placing orders and making secure online payments through our website for many years. Please read the following policies carefully before placing your order:

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1. All Sales Are Final

All purchases are final. No returns or refunds will be accepted unless stated under specific circumstances in our Warranty & Return Policies.

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2. Currency

• All product prices are listed in Canadian Dollars (CAD).

• For U.S. customers, most products also display prices in U.S. Dollars (USD) and can be paid accordingly during checkout.

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3. Shipping Rates

• We use a flat-rate shipping system based on historical data.

• A flat shipping rate is applied per item and calculated as a separate line in your total.

• This rate applies to most areas in Canada and the 48 continental U.S. states.

• Customers in Hawaii, Alaska, and Puerto Rico must contact us before placing an order for a custom shipping quote.

• Note: Flat-rate shipping does not cover U.S. customs brokerage fees, duties, or taxes, which may apply if your total order exceeds $200 USD.

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4. Combined Shipping Discount

• We offer combined shipping discounts for multiple quantities of the same item.

• Our system cannot automatically calculate discounts for different items.

• Please contact us by phone or email to receive a combined shipping quote. Once confirmed, you may complete payment via credit card or PayPal.

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5. Sales Tax

• Canadian customers: All orders (excluding shipping fees) are subject to applicable sales taxes based on your shipping address.

• U.S. customers: No sales tax is applied.

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6. Payment Methods

All online transactions are processed securely via PayPal. You may pay using:

• PayPal account

• Credit cards: Visa, MasterCard, American Express

• For Interac e-Transfer or bank wire transfer, please contact us in advance.

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7. Order Processing

• Orders typically ship within 2 business days.

• If an item is out of stock (and the website hasn't updated), you will be notified and offered two options:

  • Place the item on backorder

  • Receive a full refund

• Orders will be held if payment is pending or under investigation until resolved.

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8. Damaged Items in Transit

• For fragile items (e.g., mugs, water bottles), please inspect your shipment before signing for delivery.

• If damage is visible, it must be noted on the Bill of Lading (BOL) or courier’s device.

• Claims for damaged goods must be made in writing within 5 days of delivery.

• Email photos, your order number, and the quantity of broken items to:
  ???? info@middlegraphics.com

✅ Approved claims will be compensated in the form of MG-Points (Reward Points) credited to your online account.

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9. Shipping Address Policy

• Orders are shipped only to the PayPal-confirmed shipping address.

• If you need to use a different address, you must contact us and receive approval before payment.

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10. Warranty & Return Policy

All online purchases are governed by our standard Warranty & Return Policies. Click here to read the full policy.

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11. International Shipping

• We do not ship outside Canada or the U.S.

• Please do not inquire about international orders—we no longer provide quotes due to high shipping costs and lack of follow-through on such orders.