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Online-Order-Policies

MiddleGraphics is pleased to offer customers the convenience of placing orders and making payments directly through our website. Please review the following policies before placing an online order:

1. All Sales Are Final

All purchases made through our website are considered final and are not eligible for return or refund, except where explicitly stated in our warranty and return policy.

2. Pricing and Currency

All product prices on our website are listed in Canadian Dollars (CAD).

3. Shipping Rates

We use a flat-rate shipping system based on past shipping experiences:

  • A flat rate is automatically applied per item at checkout.

  • This rate covers approximately 85% of Canadian regions and 80% of the continental U.S. (excluding Hawaii, Alaska, and Puerto Rico).

  • U.S. customers: The flat rate does not include any applicable customs brokerage fees, duties, or taxes (typically applicable when the total order value exceeds $800 USD subject to change.)

4. Combined Shipping Discount

We offer combined shipping discounts for multiple items purchased in a single order. The adjusted rate will appear automatically during checkout.

5. Sales Tax

  • For Canadian customers, applicable sales tax will be calculated based on the shipping address and added at checkout.

  • No sales tax will be charged to U.S. customers.

6. Payment Methods

All online payments are processed securely via PayPal. You may pay using:

  • PayPal account

  • Credit cards: Visa, MasterCard, American Express

  • For alternative payment methods such as Interac e-Transfer or bank wire transfer, please contact us directly.

7. Order Processing and Stock Availability

  • Most orders are shipped within 2 to 3 business days.

  • If an item is out of stock (and the website has not yet been updated), you will be contacted with two options:

    • Place the item on backorder, or

    • Receive a full refund.

  • Orders will not ship until payment is cleared. If a payment is held or under review, processing will be paused until resolution.

8. Damaged Goods in Transit

  • Inspect all shipments—especially fragile items such as mugs and water bottles—before signing for delivery.

  • If damage is found, note it on the courier’s BOL (Bill of Lading) or electronic tablet at the time of receipt.

  • All shipments are considered delivered in good condition unless we receive written notice within 5 days of delivery.

To report damaged items:

  1. Email info@middlegraphics.com with:

    • Photos of the damaged goods

    • Quantity of affected items

    • Your order number

  2. After review, Reward Points will be credited to your online account for eligible breakage claims.

9. Shipping Address

  • Orders are shipped to the confirmed PayPal shipping address.

  • If you need to ship to an alternate address, prior approval is required. Please contact us before making payment to request approval.

10. Warranty and Returns

All online purchases are subject to our standard warranty and return policies. Click here to review them in detail.

11. International Shipping

We do not offer international shipping at this time.

12. Accepted Payment Methods

We accept the following forms of payment:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Interac e-Transfer (by special request)