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Terms & Conditions

Online Order Policies

Customers have been successfully placing orders and making secure online payments through our website for many years. Please read the following policies carefully before placing your order:

1. All Sales Are Final

All purchases are final. No returns or refunds will be accepted unless stated under specific circumstances in our Warranty & Return Policies.

2. Currency

  • All product prices are listed in Canadian Dollars (CAD).

  • For U.S. customers, most products also display prices in U.S. Dollars (USD) and can be paid accordingly during checkout.

3. Shipping Rates

  • We use a flat-rate shipping system based on historical data.

  • A flat shipping rate is applied per item and calculated as a separate line in your total.

  • This rate applies to most areas in Canada and the 48 continental U.S. states.

  • Customers in Hawaii, Alaska, and Puerto Rico must contact us before placing an order for a custom shipping quote.

  • Note: Flat-rate shipping does not cover U.S. customs brokerage fees, duties, or taxes, which may apply if your total order exceeds $200 USD.

4. Combined Shipping Discount

  • We offer combined shipping discounts for multiple quantities of the same item.

  • Our system cannot automatically calculate discounts for different items.

  • Please contact us by phone or email to receive a combined shipping quote. Once confirmed, you may complete payment via credit card or PayPal.

5. Sales Tax

  • Canadian customers: All orders (excluding shipping fees) are subject to applicable sales taxes based on your shipping address.

  • U.S. customers: No sales tax is applied.

6. Payment Methods

All online transactions are processed securely via PayPal. You may pay using:

  • PayPal account

  • Credit cards: Visa, MasterCard, American Express

  • For Interac e-Transfer or bank wire transfer, please contact us in advance.

7. Order Processing

  • Orders typically ship within 2 business days.

  • If an item is out of stock (and the website hasn't updated), you will be notified and offered two options:

    • Place the item on backorder

    • Receive a full refund

  • Orders will be held if payment is pending or under investigation until resolved.

8. Damaged Items in Transit

  • For fragile items (e.g., mugs, water bottles), please inspect your shipment before signing for delivery.

  • If damage is visible, it must be noted on the Bill of Lading (BOL) or courier’s device.

  • Claims for damaged goods must be made in writing within 5 days of delivery.

  • Email photos, your order number, and the quantity of broken items to:
    ???? info@middlegraphics.com

✅ Approved claims will be compensated in the form of MG-Points (Reward Points) credited to your online account.

9. Shipping Address Policy

  • Orders are shipped only to the PayPal-confirmed shipping address.

  • If you need to use a different address, you must contact us and receive approval before payment.

10. Warranty & Return Policy

All online purchases are governed by our standard Warranty & Return Policies. Click here to read the full policy.

11. International Shipping

  • We do not ship outside Canada or the U.S.

  • Please do not inquire about international orders—we no longer provide quotes due to high shipping costs and lack of follow-through on such orders.